Terms of Service

We are Rabblepop Ltd, a company registered in England and Wales, company number 17361712, registered office 320 Firecrest Court, Centre Park, Warrington, WA1 1RG, trading as SealedIn (“we”, “us”). Our VAT number is GB 529 5722 65. Email us at support@sealedin.app. Notices in writing go to our registered office.

These terms apply when you use SealedIn. You accept them when you create an account, and you accept this version by ticking the box before you pay for a Premium envelope. How we handle your data is in our privacy notice. SealedIn is for personal use, and section 12 gives you extra rights as a consumer; it wins where it differs from anything else here.

You must be 18 or over to have a SealedIn account, and so to send envelopes or buy anything from us. We ask your date of birth when you join, to check this, and we don't keep it. Anyone, of any age, may open an envelope sent to them; that needs no account.

SealedIn lets you create time-locked digital envelopes containing videos, photos and written messages, which we deliver to the recipients you choose on the dates you choose. What you put in an envelope is stored with us, on our cloud infrastructure, until it is delivered, and afterwards for as long as section 6 says.

We may improve or change SealedIn. If we remove something you have paid for, we will tell you at least 30 days before, and you may cancel for a refund.

Every envelope is free, within the free limits: up to 500 MB of photos and video in an envelope, delivered up to 3 years ahead, with up to 10 free envelopes waiting to be delivered at once and 1 GB of storage shared by your photos and videos until they are delivered.

You can upgrade one envelope to Premium for £4.99, including VAT, paid once by card through Stripe. A Premium envelope holds up to 5 GB and can be delivered up to 25 years ahead. It is not a subscription and nothing renews. We apply Premium as soon as Stripe confirms your payment, and email you a confirmation.

Premium belongs to that envelope only and cannot be moved to another. You can upgrade an envelope while it is a draft or scheduled, but not once it has been delivered or cancelled. A Premium draft cannot be deleted; email us if you would like a refund, and section 12 says when one is owed.

If we take your payment but cannot apply it (for example because the envelope had been delivered, cancelled or deleted, or was already Premium, by the time your payment reached us), we refund the full amount to the card you paid with, without you having to ask, within 14 days of the payment. If you have not had it by then, email support@sealedin.app.

Credits. We no longer sell credits. Credits you bought before 16 October 2026 stay in your account and do not expire. You can use 5 of them to pay for a Premium envelope instead of paying by card. If you paid with credits, a refund under section 12 is made in credits. Credits used to schedule an envelope before 16 October 2026 are returned to your account if it is cancelled.

You may cancel a scheduled envelope at any time before its delivery date. A free envelope is then cancelled. A Premium envelope goes back to being a Premium draft, which you can change and schedule again. Cancelling an envelope does not refund anything automatically: a Premium envelope is a one-off purchase with no next payment to stop, and when you can cancel it for a refund is in section 12.

Your envelopes stay yours. You give us permission to store them, and to deliver each one to the recipients you choose and keep it available to them once delivered, with your name or email address as its sender. You confirm you have the right to share what you put in an envelope with the people you send it to. Once an envelope has been delivered, it belongs in its recipients' hands, like an email in their mailbox: this permission for it continues after you close your account or these terms otherwise end, for as long as each recipient keeps it, until they ask us to delete it or close their own account. Drafts and envelopes not yet delivered are deleted with your account.

Do not use SealedIn for anything unlawful, to threaten, harass or defame anyone, or to interfere with the service. If you do, we may remove the content and suspend or close your account, and we will tell you why.

If we stop offering SealedIn or a paid feature, we will give you at least 30 days' notice and a way to export what is yours. We will refund in full any Premium envelope you paid for by card that we have not yet delivered, and refund any credits you have not used, at the price you paid for them.

We aim to keep SealedIn available and working, but we cannot promise it will never be interrupted, and it relies on third-party infrastructure. We make every reasonable effort to deliver each envelope on its scheduled date, but we cannot guarantee delivery to the minute, or that a recipient's email provider will accept it. This does not affect your rights in section 12.

We may update these terms. A Premium envelope you have paid for keeps the version you accepted when you paid. We will email you before a new version applies to you, and continuing to use SealedIn is never taken as accepting it. Every version stays available at www.sealedin.app/terms/ followed by its version date, such as www.sealedin.app/terms/2026-10-18.

If something is wrong, email support@sealedin.app and we will reply within 5 working days and try to put it right. We do not use an alternative dispute resolution scheme.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Your 14 days. You can cancel a Premium envelope within 14 days, counted from the day you paid, and get a full refund, unless your right to cancel has ended. It ends if the envelope is delivered within those 14 days, because by then you asked us to start straight away and we have provided the service in full. It ends that way only if, before you paid, you expressly asked us to start straight away and acknowledged that your right would then end, and our confirmation email recorded both; otherwise you keep the right for the full 14 days. Until then, cancelling within the 14 days gets you a full refund. If you paid with credits, the 14 days are the same and we refund you in credits. Losing the right to cancel does not affect your other rights below, for example if the service is not as described.

To cancel, tell us clearly that you want to, by email to support@sealedin.app. That is all it takes. You can use the model cancellation form in the annex below, but you do not have to. We will refund you in full within 14 days of your request, to the card you paid with, or as credits if you paid with credits.

Our responsibility to you. If we break these terms or fail to use reasonable care and skill, we are responsible for loss you suffer that was a foreseeable result. We are not responsible for business losses: SealedIn is for personal use. If digital content we supply damages your device or other digital content, and that is because we did not use reasonable care and skill, we will repair the damage or compensate you.

Your rights. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit, and nothing affects your legal rights as a consumer. Citizens Advice can tell you more about them.